Reiss
Read all reviews for Reiss →
Very strange website but pleased with item
Very strange website, you place an order and get no confirmation or order in your account. phoned customer services- which is basically Next customer services who own Reiss. I did not know this fact. I spoke to a friendly guy on the phone from Customer Service Dept, who told me it would taken an hour, weird but okay. Hey presto after one hour got both email and account confirmation, I have never seen this before and have ordered loads online. Told no tracking only to get tracking via DPD a few days later as well as progress in my account. Received my order complete and in good order and pleased with my item but shouldn't have been too tricky for them as I only ordered one pair of shoes. My advice- be cautious and if you can shop in store. Next is usually a good company and I had a good experience on this occasion but a little strange with the late confirmation, no tracking and no order number considering you are ordering high end goods, much room for improvement thus.