Hyatt Hotels
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I stayed one night at Park Hyatt…
I stayed one night at Park Hyatt Zanzibar on July 3, 2025, and it was the worst hotel experience I’ve ever had. From the moment we checked in, the staff were cold, rude, and completely unwelcoming — unlike anything we experienced during our stay in other hotels in Zanzibar. The room had a strong chemical/pesticide smell, even on the bed sheets. We found several bugs, and when we reported a large worm in the room, the receptionist literally said: “Not my business, call room service.” I ended up canceling my stay and leaving the hotel after one night. I paid for three nights but received no refund, and I had to rebook my flights at my own cost. This hotel does NOT represent the Park Hyatt brand I’ve experienced elsewhere (like Dubai), and it certainly does NOT reflect the kind and welcoming nature of the Zanzibari people, which we experienced during our stay at Zuri Zanzibar. Avoid this hotel — it will ruin your trip.