Superdrug Online Doctor
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Very poor service. No notification emails to update order status
This was my first and last order for prescription drug to collect from Superdrug Store. 1stly noone looked at evidence requested when placing order so I had to make a phone call 24hrs later than timescale initially given. The Dr approved prescription without asking for proof of.my prev purchase from another pharmacy. I think this is a legal requirement. Then I waited for emails confirming order has been issued which never came. Had to call their customer service and was on hold for ONE HOUR before I got through to a gentleman who spoke to me like I was the dumb one for expecting email updates on order. I had to push back and insist on him checking order had been shipped as it was already a day late from original expected delivery date. Today the order was due to arrive. I STILL haven't received and communication to confirm its ready to collect. I had to make another phone call to store who confirmed yes it can be collected. I logged into online account..even there, the order is not showing correct status. Also medicine that needs to be kept refrigerated will be handed over without ice pack. Only cold if you pay almost £5 for home delivery. I would say to anyone looking to buy medicine to run not walk from superdrug online doctor. Utterly abysmal.: EDIT. RESPONSE HAS not addressed the failures mentioned namely; 1; Failure to review order in timely manner. 2; Failure to provide automatic notifications advising order progress. 3: Failure to provide medicine in cooling pack. I have collected order which wasn't in a plastic bag. Luckily I had taken ny own ice packs as I had an hour drive from store. ..also all previous chemists provided a few alcohol wipes to clean skin pre injection. Superdrug provide none. 4; long waiting time for telephone enquiries...was on hold for 1hr. Web form not an option as timeline for response is 2to3days. Superdrug sent a request for my full name and contact details before allowing review to be posted. Why? We should be able to remain anonymous. I don't care to debate them on my experience. I just know never to order anything from their online doctor.