Lebara Mobile (FR)
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TERRIBLE CUSTOMER SERVICE - STILL WAITING
Bought a SIM card on promotion from MSE, ported my number over to Lebara from Voda. Had issues with my plan not being linked to my phone number, CS agents found it incredibly difficult to resolve and some said it wasn't possible to connect the plan to the number and there's nothing I can do. I have never had such a bad experience with customer services. I had to call up every single day to try and resolve the issue, each time having to explain myself, each time getting a different response from each agent. Finally, a supervisor got on the phone and was able to resolve the matter for me within minutes, something which took weeks of going round the houses was able to be resolved in mins by the right person. I have now been charged full price for a plan that should have been on promotional price, I cannot use my international mins which are part of my plan. I have called every day of this week to try and resolve what should be a simple matter, each time I have to explain the whole thing over again, each time I get told someone will contact you back, and nobody does. Never have customer service agents hung the phone up on me when I haven't even been rude, they just didn't want to try and assist me anymore. I am regretting joining this network despite the line quality etc. being fine. The unhelpful CS agents are the worst I have encountered, with 90% of them lacking empathy and willingness to help, and they are extremely rude and unprofessional. STILL waiting for this SIMPLE matter to be resolved, it has already taken DAYS!!!