Mobile Direct
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The phone stopped working after 5 days
The phone stopped working after 5 days. When I emailed them asking how to return it and get a refund, they were really difficult and even asked me to make a video of the problem, despite the fact I had no phone to make any videos! They still have not yet told me how to get a refund, and I have told them if they don't sort it soon, I can contact trading standards. The customer service is terrible.