Anders

Apr 12, 2018

The Confidante Miami Beach a Hyatt…

The Confidante Miami Beach a Hyatt hotel. A dream vacation that just didn't deliver. Let me begin by saying that I am sure that The Confidante Miami Beach is a lovely hotel to stay in most of the time, just not when we were there. The issue was due to a lack of information provided by the hotel and a lack of forethought combined with my ignorance. A messy combination. March it would seem is both spring break and Miami music week. And while I was aware that downtown Miami would be full of noise due to Miami music week I did not know that The Confidante Miami Beach would be hosting Spring break pool parties all the week we were there. Having splashed out for a sea view and a balcony it turns out that this was the worst type of room to pick. The advertised "relaxing pools" where closed from 11 am and a stage and DJ were set up just below our room. Then there was a full blown pool party from 12 noon till 11 in the evening, every day. We were not told that these events would be going on, the hotel did not wonder if a family who had requested a baby cot would perhaps like a room on the quiet side of the hotel. The additional fee to use the facilities like the pool were refunded because we could not use the pool but other than that we did not recieve any help or refund. I was unofficially told that because we had booked via Booking.com then we would not get any compensation and that had we booked direct with the hotel they would compensate or upgrade us. I would say that as a family who were somewhat a captive audience we were probably some of the best customers they had at the time. 3 meals a day eaten in the hotel restaurants and countless spa and massage treatments. All in all very disappointing and not the level of service I had expected and previously experienced.