Sears Home Services
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Minus one !!!!!!! NO CUSTOMER SERVICE!!!!!!!
Minus one !!!!!!!! totally inept did not know the refrigerator he was working on had to be told something by me that I found on YouTube was the worst service call I have ever ever ever had should not be employed as a technician at all was told by your text messaging service would be here at 12:30 actually called an hour later and said he would be here in 20 minutes Very poor scheduling would like a refund on this warranty because if this is a service I get it’s not worth a dime. After getting this responce! I got this. Response from the owner a day ago We apologize for the trouble you've faced, Rex. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience. My Reply!!!!!! I called the number I got on your email this morning and got nothing but a runaround no human just automated voicemail. No clue as to what to press so I didn’t press anything so basically leaving me. Your phone number is worthless. The review still stands your technician was totally inept, nonqualified And should’ve at least spoke a little English. I asked him if I would get a survey after he left, he didn’t know what I was talking about. Your scheduling is also very very third rate was supposed to be here at 12 something over an hour later I get a telephone call from the technician who I can’t understand. I did get service and I did get 20 minutes so he arrived later than that if this is your attempt at making a customer happy you need to keep trying, and I thought Sears was out of business by the way how are you still using Sears’s appliance repair? Rex Kirk