Aegean Airlines
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0-Star Review for Aegean Airlines
I had a deeply disappointing experience with Aegean Airlines that I feel compelled to share. My family and I were scheduled to travel from Berlin to Riyadh via Athens on April 8, 2025. We checked in online and received boarding passes for both segments of the journey. However, when we arrived at the gate in Berlin, we were suddenly denied boarding and told our connecting flight from Athens had been cancelled. Shockingly, we were given no prior notice of this cancellation despite having checked in successfully. Aegean later claimed the cancellation was due to an air traffic control strike on April 9 — yet our flight was on April 8, before the strike began. According to EU Regulation EC261, this is not a valid excuse for avoiding compensation, as airlines cannot cancel preemptively based on anticipated disruptions without demonstrating direct operational impact. Instead of providing support, Aegean left my family, including two young children, stranded in the Berlin airport for an entire day. I had to pay out of pocket for a new flight the next day at a significantly higher price. I submitted a compensation claim under EC261, but Aegean rejected it, claiming "extraordinary circumstances." To this day, they have failed to offer any transparent explanation or documentation justifying their decision. Their handling of the situation lacked both empathy and accountability. This experience was not just inconvenient—it was stressful, expensive, and poorly handled from start to finish. I would not recommend flying with Aegean Airlines based on this incident, and I intend to escalate the matter to enforcement authorities and legal channels.