Halfords Retail
Read all reviews for Halfords Retail →
Poor Customer Service
Had my car booked in for an MOT today at the Finchley auto centre in Nether street, when I arrived I was told to come back in an hour, when I got back I could see the car had not been moved, no attempt to contact me by phone was made, when I enquired I was told to speak to the manager twice by staff members and told the emissions machine was not working properly, I waited for 15 minutes to speak to the manager while he walked past me 4 times and completely ignored me, when I pulled him up he offered no apology and said he had no idea when it will be working again, I asked why no attempt was made to call me and rearrange another time or date and still he ignored me, they have no idea how to communicate with customers and frankly do not deserve the business, I asked for a refund and left, I will not be using Halfords again, the manager of the branch needs a few lessons in communication skills.