H10 Hotels
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H10 unable to make a booking
I was looking for a nice hotel in cambrils in Spain for 13 nights from 25th September to 8th October I spotted the H10 Cambrils on Booking.com for €1,122 half board fully refundable. I checked the hotel website seeking a better price, and got it for 957€,half board fully refundable. I started the booking process and got all the way until it came to pay, it said "pay today" even though it stated fully refundable, there was a drop box to change this but did not work. the site then froze. I started to whole process again only to be told, oops there's a problem and unable to proceed. there was a contact number to call for booking. I call this Spanish number and talked to a nice chap who said he'd fix it for me, but even he could not book it for me, he was able to book from 25th September but only to the 6th of October fully refundable, he the suggested that I book these nights fully refundable and book the remaining 2 nights not refundable. but that would have pushed the cost above the price been charged by Booking.com, he then suggested that he'd transfer me to someone else who would fix this, I was then cut off but they called a few minutes later. The new chap tried to book what we requested but again as unable. it seemed that H10 booking site are unable to take booking for one of their hotels but Booking.com can. I was looking for a few week easy vacation to relax before we start to celibate our 50s wedding anniversary a few weeks later, I was quite happy to pay what the company asked for (957€) half board fully refundable as advertised on the H10 site, but it seems that H10 booking service are unable to do this. I'd be interested to see (if an) reply from H10.