RedBox Rx
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My package was not delivered to me — Insufferable Customer Service
My package was not delivered to me. It was supposed to be delivered to my mailbox but was allegedly delivered to a locker which my complex doesn’t even utilize. After 3 phone numbers (given by their staff), 2 transfers and a blind transfer (an hour+of my time) I was told that they cannot assist me and that I need to file a claim with USPS before they will move forward. Instead of Redbox just reissuing me a new order, so that I am not without of my ointment, they told me I have to resolve with USPS. This is only my second order and I 100% am cancelling my subscription. There are way too many companies out here to deal with this, so I will take my chances elsewhere update 10/23/24 ——please be aware that when I gave them the resolution from USPS labled “misdelivered package” they told me it wasn’t enough. Second email from USPS wasn’t enough because it didn’t have a USPS header though it came from …@usps.gov. ….. The response below was not told to me. Only was told that I need to repurchase and had to just wait. I had to visit USPS 2 times, have USPS redo their email 2 times and call Redbox 10+ times that week. No one followed up with me, constant blind transfers. No one offered to transfer to a pharmacy at all and no one was kind to me. Surprisingly USPS was far kinder and helpful than Redbox whose staff was insufferable. After all those visits and a lengthy email exchange with USPS later asking them to reword the entire investigation email to Redbox liking, and change the USPS template email, I eventually got my replacement but still isn’t worth the headache with all the other companies out there. Cancelled my subscription with them based on customer service alone.