Sears Home Services
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Out $800 for nothing; no customer service
RE: order # 0008206122946603 I paid more than $800 up front for parts and service to get my refrigerator repaired. What a huge mistake. After waiting a week for the next possible appointment after parts arrived, the technician installed the parts but left after he got the fan running without confirming that it actually was cooling. I called the technician's number but the technicians have no control over scheduling so he couldn't just come back to continue to fix it. As far as the automated system was concerned, the repair was complete. The automated system would only reschedule another repair appointment a week later. It is impossible to get through to a human to rectify the situation. What a terrible way to do business.