Soulara
Read all reviews for Soulara →
Terrible customer service and marjor logistics mistakes
Soulara deleted my initial comment and did not respond to my emails, compelling me to share my experience publicly. Recently, my order was delayed again, and despite the team's insistence that it was dispatched, no delivery time was provided, and it was left outside my apartment building without any notification, raising safety concerns due to the delay. After emailing them and receiving no response, we decided against consuming the meals and requested a refund, which they continue to ignore. Given their lack of response, refunding my order seems to be the least they could do. Despite numerous mistakes, my family has supported your business for 3 years, but I think it's time to end this and look for an alternative that provides better service. This repeated treatment is unacceptable. For new customers, be cautious; while their meals are okay, the hassle and frustration you'll encounter may not be worth it. They are prone to errors such as miscounting meals, I delivering incorrect food, and on the wrong dates, which will leave you struggling to obtain a refund for their mistakes. They will also ask for unnecessary requests to prove that it's their mistake.