One Choice Apparel
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Apparent non existent delivery and distinct lack of communication.
One choice apparel has noted the negatives from my review below and done their best to amend them and make things right. For this I am happy to increase their stars for overall customer service. I would order again as the quality of the t shirts is very good, I would just bare in mind the time frame may not be immediate. The lack of communication and dishonesty of the customer service has led to me wanting a refund before the t shirts have left the store. I will explain further below, but as it stands, would not recommend ordering from one choice apparel. I ordered 3 t shirts on 19.8.24 and received a confirmation email. Unfortunately no delivery time frame is set at time of ordering so it is very unclear when I should expect the items. With no update I then emailed asking if I could have an update on expected delivery on 21.8.24. I explained I needed the items for the end of the following week and if they could not be sent by then I would like a refund. I received no response until 23.8.24 which stated that my items were due to be sent out on that day so should arrive early next week. The tracking was not updated and so far as I know, the items have not been sent. I emailed again on 27.8.24, stating that the delivery clearly had no been sent and the item are no longer needed, please issue a full refund. But as of yet I have not heard back. I have ordered in the past and had similar delivery issues. Having read some of their recent reviews it seemed they were trying to make amends to bad delivery service. I can see now that this is a front and they are making no efforts to actually improve their customer services. I question whether the 5* reviews are genuine as they all say similar things. I am happy to be proved wrong and willing to update my review, provided one choice apparel make an conscious effort to make this right.