H10 Hotels
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H10 London Waterloo hotel
London Waterloo hotel. Made a booking for two rooms for two nights 20-22 Feb. Expensive. Asked for twin bedded room as was travelling with my son. Unwilling to guarantee twin bedded room said it was ‘subject to availability’ which means can we might be able to make more money if we don’t agree to this request. Given the amount of money spending on room, this was very poor. Staff didn’t seem bothered. It was only when I told the hotel I intended to cancel they suddenly agreed to my request. Disingenuous. I cancelled anyway.