Sixt
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Stay away from this car rental…
Stay away from this car rental company!! I started by booking a car — Opel Mokka or similar — for €806.66 with a Smart Protection Package. The problem began when I went to pick up the car. On June 9th, I arrived at around 11:00 AM to collect the car. The staff told me that there were no cars available, except for a Jeep SUV model (I don’t remember the exact model). However, they said I had to pay an extra €300. I tried bargaining and, after just one offer, they instantly dropped the price to €240, but I still wasn’t keen on paying more. So I asked if they had the car I originally booked, or any other car in the same class. The answer was that I'd have to wait until 2:00 PM, with no guarantee a car would be available. If one did become available, it would only be a small Fiat with a 600 cc engine — definitely not a larger engine. I showed them my booking confirmation email and looked up the Opel Mokka's engine, which is 1200 cc. I asked if that shouldn’t be equivalent, and they replied that the class is defined by “2 persons, 2 luggage”, not engine size. Regardless, if I didn’t pay more, I’d only get the small Fiat. They even remarked, “A small car like that won’t make it to the Dolomites — you should take the bigger one.” I tried negotiating further and asked if there was anything smaller than the big Jeep. Eventually, they offered a DS3 with a 1200 cc engine, for an extra €200. If I refused to pay, I would still have to wait until 2:00 PM and get nothing more than the 600 cc Fiat. At that point, since I didn’t want to wait until 2 PM (we had travel plans and I didn’t want to be driving late into the evening when it’s dark and more difficult), I reluctantly agreed to pay the additional fee. In the end, I ended up paying over €1,000 — painful, to say the least.