TUI Cruises
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Marella discovery broke down at sea, airline delayed 5.5hrs
I saved up and booked my very first cruise entrusting this to Tui. worse decision i've ever made! we were booked for Marella discovery 2week cruise joining ship in barbados on 21st march 2024. The flight at gatwick was delayed for 5.5hrs we werent told until we got to the airport, we then discovered that tui was aware of the broken down ship in waters near Guadaloupe as it was returning passengers to disembark in barbados, in readiness for our arrival. SO beggars belief as to why we were not informed the night before so avoid us arriving at gatwick at 6am. we then didnt take off until almost 3pm REDICULOUS! 2) I paid for leg room seating was put in the bulk head seats which are considerably narrower than the normal leg room seats, we booked in tui shop and they didnt advice of this at all. the flight was excruciating and we had pins and needles for the 9hr flight to barbados. 3) arriving on the ship 5.5hrs late, to find our brand new suitcases were severely damaged. 4) Then for 2 nights could not sleep as cabin 2042 was unsuitable for any occupation as a booming noise was coming through the air conditioning vent 24/7. They claimed the ship was full, then we discovered there were in fact 2 cabins available on higher floors. we complained several times, then eventually of day 4 was moved! 5) Then the excursion team are still selling tour called 'saint Ann on your own' in Guadaloupe in full knowledge that 2 of their passengers the weeks before our cruise were attacked on that tour, where they just pick up from the ship and deposit passengers to walk around st anne by themselves. a passenger was stabbed, and another robbed! where is tui's responsibility for their clients, they just really seem to be interested in PROFIT and not our safety or enjoyment. 6) Another issue is when booking in tui ship as it was our first cruise we had no idea what to expect in the cabin, we asked is their an iron, hairdryer, tea tray etc was told everything you would get in a standard hotel room would be supplied, only to get there and find to have your clothing ironed you would not be provided an iron but have to PAY EXTRA to have the items pressed by staff. again costing me money not budgeted for. 7) we made a claim for the 5.5hrs delayed flight and it has been denied saying its the ships fault that caused delay and not tui airlines... ridiculous, as tui airlines made the decision not to fly us to the port destination at the time expected causing us to lose half day from our holiday. DONT BOOK CRUISES with TUI.