Soulara
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Pubic hair found in my food, no compensation received after 3 months
Found three coarse, dark hairs (looks like pubic hairs) in the Four Mushroom Stroganoff meal. I felt sick thinking I may have eaten some unknowingly, and didn't feel safe consuming the rest as they clearly have poor hygiene and food handling practices. This was only my second order with Soulara so for this to happen so soon says a lot... I raised a complaint advising I had cancelled my subscription entirely and no longer felt comfortable consuming the rest of the meals in my order as the hairs were embedded deep in my meal. However the only compensation they repeatedly offered me was a credit for the one meal, even after I said I had cancelled my subscription and would not eat their food again! They are very manipulative and try to delay resolving your support request. They've since pushed back my complaint first asking for the hair samples to be mailed in by post. Now that I did that, they're saying it needs to be tested to check if it's mushroom mycelium... but that testing takes an indeterminate amount of time. So they can't give me resolution dates at all. I repeatedly asked for their complaint escalation process, which they refused to provide. And their emails and response times vary widely - with one agent leaving me unreplied to for almost 4 whole weeks. Do not buy from them. Their food is unhygienic, they do not take accountability and have dirt poor customer support.