Affinity Water
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Shambles of a company
We pay every 6 months yet this shambles of a company have reported 'missed payments' monthly against a credit score that was near perfect. Between them & the equally useless Southern Water who managed to put my personal details in the hands of fraudsters (I now get at least 5 calls a day from unknown numbers & several attempts a week to hack my various accounts - thanks for that) it makes me want to dig a well at the bottom of the garden rather than use either of these companies. It's a shame we can't choose our water provider like we do with other utilities. And please save me the bland 'thanks for your feedback, we've reached out to you' comment. Your time would be better spent improving your service instead. Used to pay by monthly dd until we noticed you were taking over twice the amount needed to cover our bill, and wouldn't let us reduce the amount you were taking. We cancelled the dd. Why would we let a sham of a company sit on our money when we can earn interest on it elsewhere. Such an arrogant company.