Miss Rachel Ridley

Jan 24, 2025

This is how much Vivid appreciates their tenants

This is how much Vivid appreciates their tenants, They leave their Tenants in a property that continuously gets wet when it rains. about 3 weeks ago i noticed that their was water coming through the bricks in my conservatory when my mum called Vivid up to report the problem someone came out within half an hour and was at the property for a good 2 hours. he witnessed the water dripping down the walls and onto my bed. He also witnessed the water dripping onto my carpet. he told me and my mum that the property was not safe to live in because even though the water was dripping on the floor and on my bed it was also dripping on electrics that are live, when we told him that it had tripped the fuse 10 times he was incredibly concerned and told us that he would report all of the information we had given him and what he had seen. that same night another vivid employee came to the property and told us that even tho the water was dripping on the plug and the fuse kept tripping that the property was fine to live in and it was not a safe hazard. this was unacceptable as it was indeed a safe hazard. the employee did not seem to be interested in what we had to say and left after being in the property for only 10 mins. The next day we had more vivid employees that came out and told us that the property was not liveable and that vivid had to rightfully move us but when they left and reported the sistuation they lied and told their manager that they never said this. over the past 3 weeks we have had endless of problems with the water coming through the bricks due to the rain and having been in contact with vivid to inform them that this is not acceptable and that something must be done. we have spoken to many employees at vivid who have lied by telling us that manages will call us back, which they didn’t. We then went into the vivid building to speak to the manager who was meant to call us back to be told that he was on holiday for 2 weeks. this was unbelievable as we were told that he was in a meeting and could not come to the phone but would definitely call us back. the question i have is how could he have called us back if he was on annual leave for 2 weeks. after waiting for 20 minutes at vivids building we were then introduced to a lady called Lee who was a supervisor she was accompanied by someone in housing. when we explained our situation to them, they told us that we had to give them 48 hours to get people to come out and have a look at the problem. she also told us that she would come to the property herself and see what the problem was. this never happened, and she sent 2 of her guys out who work in fencing to have a look at the issue. when they came in they us they told us that we should not be living here and that we needed to be moved and that he would report this back to Lee. we then went to vivid and speak to lee again and she told us that we didn't give her 48hours and that we had to now give her till Monday to find a solution on what she was going to do. for 3 weeks we were told that all the employees that came out told Lee that it was the conservatory that was the problem. the conservatory is not the problem it is the bricks, and we had told this to Lee so many times. after 3 weeks lee finally came out with someone from damp and mould and told us that the conservatory wasn’t the problem and that it was indeed the bricks and we even told her that we had tested the bricks and the conservatory and that when we sprayed the bricks with water that the water came through within minutes. they then told us that we could still live in the property. they told us that when they start the work on the property that me and my mum will be able to live in the bedroom studio that she has and that all my things will have to go into the small space that we have so they can do the work. they told us that it will take them a day to do, which i believe is a lie as this is not a days work this is more a week or 2 weeks work. we have spoken to countless people from vivid to basingstoke council, and none of them are willing to help us and keep giving us false information. this has not helped me or my mum, who is in remission of having lung cancer, and she also suffers from mental health. myself, i suffer with mental health and heart problems. All of this has been so horrible for both of us, and we honestly don't know what to do anymore. this morning, 24-01-2025, i woke up at 4:44 to find that the water had come through the bricks again, and my whole bed was soaked. alongside this, the plugs that were live were also socked, i had to turn them off. myself and my mum have both been in contact with vivid again today to speak someone to see what they can do about this and they have told us that a “manager” will call us back by Monday. this is not good enough for me as we are due to get a massive storm and i cant not keep waking up to my bed being soaked as well as me and i cant not wake up to the plugs to be wet again.