StubHub IE
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No Protection for Sellers
Do not use Stubhub. I had bought tickets for an event in Madrid last year but when the time came around, I could no longer attend. As I am living in a different country and could not give the tickets to someone in the area, I decided to list them on Stubhub so that they would not go to waste. That was my mistake. I purchased the tickets directly from the event organiser for the Saturday and Sunday just past. I got an email on Tuesday morning to say that the order had been cancelled by the seller because 'they received the wrong tickets'. No they did not. I immediately got on to Stubhub customer service and after about 20 minutes was told that the tickets were invalid and the purchaser was refused entry. The tickets were not invalid and I provided Stubhub with evidence of this. I had not attempted to sell or provided any other person with copies of the tickets. I'm then told that they will have to escalate the issue and that it can take 45 business days! On top of that, this morning I was charged €180 euro as the order was not fulfilled. I have disputed this charge but again a response can take 45 days. This is entirely unacceptable and if I do not receive a satisfactory response I will be taking legal action given that I work in legal practice myself. I fulfilled my side of the contract in providing valid tickets and yet Stubhub has offered no proof whatsoever of the issue with the tickets. There is absolutely no protection from Stubhub for sellers. It has now cost me more money to sell the tickets than it would to not have attended in the first place. Also, Stubhub has removed any trace of the order from my account when I log in so I cannot even verify the details. I will never use Stubhub again and would not recommend anyone to do so. This is supposed to be a reputable company.