Dental Centre Turkey
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Disappointing experience (inconsistent quality of care).
I visited DCT Antalya on 18/12/2023. I chose this clinic because of the high ratings. Unfortunately, the process was not as smooth and pleasant as I expected. Booking & Organisation: 5/5 Excellent communication from DCT before my arrival. They were very thorough, helpful and responded quickly to my inquiries. The appointments were organised well and the drivers were always on time. Initial Consultation (with patient coordinator): 3/5 This felt very scripted and lacked individualised care. I asked them to prioritise the health of my teeth and I wanted options to make them look better. The initial suggestion was 8-10 crowns on my top and 8-10 on my bottom teeth, which I found very strange as my bottom teeth are perfectly healthy. I had to ask for less invasive options, which should have been initially discussed. Not everyone wants a ‘Hollywood Smile’. Also, there was no enthusiasm from the staff. However, I was happy with the final plan as it was more reasonable. The coordinator answered my questions to a satisfactory degree. Root Canal Treatment: 2/5 The initial consultation was followed by my root canal treatment (same day). The root canal procedure was terrible. I will be clear and say that I was not in pain during or after the procedure. However, it was extremely uncomfortable and overwhelming. 1) The dentist did not warn me that he will inject anaesthetics - this surprised me and I couldn’t do anything as the needle was already in my gum. 2) He was very rough in his approach - I know this is an invasive procedure, but at least TRY to be gentle and empathetic when handling my mouth. He did not show any care. I actually developed a small rash which I am certain is from the equipment that he was using as it was rubbing on to the side of my mouth causing a lot of friction (I sent them a photo of this). 3) I was not asked once if I was okay, my neck and jaw were very uncomfortable. The dentist did not speak English well so communicating was difficult, and communication is the most important thing in any treatment. Teeth Preparation: 5/5 This was so much better. It was with a different dentist who was reassuring, explained what he was going to do and communicated very well. The procedure was smooth. I asked him a few questions and he was very helpful. Crown fitting & Overall result: 5/5 This was with the same dentist that prepared my teeth. He made some aesthetic adjustments to the crowns. Although the crowns do not completely match my natural teeth, I was expecting this as I have some discolouration in my natural teeth. It definitely looks a lot better than before the treatment which I am happy about. Final thoughts: I am not the only one to make a complaint of this nature. It is clear that they are seeing so many patients which makes the process feel scripted and lack enthusiasm, personalised care and empathy. Customer satisfaction involves the process and results. The results are good, but in my case, DCT neglected the process - which was terrible. There are inconsistencies in their overall care so I would not recommend this clinic. Edit: DCT initially attempted to remove this review and they flagged it as ‘Fake’ even though I had a full discussion about my experience with the operations manager prior to posting this. I have now verified my experience with trust pilot so it was posted. Due to the dishonesty, I’ve reduced the rating from 3 to 2 stars.