Firefly Car Rental
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Shocking experience
Shocking experience: We have rented many cars over the years, but never been exposed to such a cunning way to sell extra insurance. We have rented through rentalcars.com (booking.com). 10 days at a cost of 1,626 Dkr. (218 euros). We arrive at Firefly at Barcelona Airport at 9:00 p.m. It's dark and it's just rained. We show passports and then comes the first surprise. I am over 70 years old, so I have to pay for the senior drive 65 euros. Then comes the shock. We have to sign a blank scratch paper. We refuse, as we do not know if there are dents and scratches. We get the message that we have to check the car ourselves, take photos of scratches and come back so they can apply them and compare with the ones they have in the Computer. We go to the car. It's rain-wet. It's dark. We walk around the car with lights on our phones. But give up. We realize that this approach is one of the strongest to get us to take out insurance. Our Mastercard covers deductibles, so normally we do not take out extra insurance. But we quickly checked reviews and could see that many other customers had been cheated. We therefore did not dare to do anything other than take out an insurance that cost 2,433 Dkr. (326 euros). So 110 euros more than the rental price !!! Really bad. Never rent a car with Firefly. We did the first, only and last time.