Aegean Airlines
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Appalling customer service
When things go well, all fine. But with lost luggage? Appalling. One suitcase not turning up and 10 DAYS LATER still no information from them whatsoever. Despite daily contact. Phone assurances of contact not kept to. Phone numbers given for me to call in Athens? - over an hour waiting for the phone to be picked up and then I'm cut off. Over fifty sterling spent on phone calls! When you phone customer services, there's no supervisor to escalate the case to, they cannot contact the relevant department just forward your concern for some time in the future.