VOXI Mobile
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Good value but avoid customer service
I unfortunately feel the need to update my original review as I have since had a very frustrating experience with Voxi’s customer service team. I never received my friends with benefits voucher (which was also for £20 rather than the £40 I expected) and so reached out via Facebook, where it took over 130 messages back and forth spanning over 2 months for them to tell me I am not eligible for the voucher but unable to provide a reason why. This is despite being told multiple times in the conversation that I was eligible and it would be resent, which any good customer service team would honour. The messaging system is very disjointed with different people taking over every few messages. I would still recommend VOXI due to their good value, however I would avoid the friends with benefits scheme at all costs and hope to not have to use the customer service again. My experience has left me with doubts that they ever even send out these vouchers, especially as I have not received the voucher for a separate referral either. Original 5 star review: I have been with Voxi for 6 years and won't ever leave! The price hasn't gone up at all since I joined but my data allowance has more than doubled, the website is so easy to navigate and the perks are great. My partner has been paying £21 a month at O2 for just 5GB of data, now he is switching to Voxi for £12 to get 75GB plus unlimited social media, music and video! The value is unmatched, plus we both get £40 for him using my referral code. Couldn't be happier :)