Reiss
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I tried to purchase a simple gift card…
I tried to purchase a simple gift card for a friend who lives in the UK (I'm in the US). They have a convoluted system that won't allow you to put in an address from another country although this is for an E certificate that will be sent via email. I did seem to get the purchase to go through, but then it was never delivered (although I did get an email that it was). I tried to reach out to customer service about this. They only told me they refunded the purchase and didn't offer to work with me on a solution for this birthday purchase. My friend loves this store and goes in all the time, and why I made the purchase. I then tried to reply to the message three times without someone responding. I then had to go back through the website to get someone to respond where I was told that "sorry, you can't purchase something for someone in another country". I'm so baffled. I'm trying to send an email gift card to a person in another country. What year is it? Also, they seem to care less that I tried to make this purchase for someone's birthday who loves their store and seem to also not care about losing my money. This is one of the worst customer service experiences I've had with a retailer and I live in the US.