Leonardo Hotels
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Terrible service and disgraceful
First of all I booked a large king room but on my arrival I have been told there is only double room available and told me ‘if I desperately want a king room you can wait in the lobby, could be 1 hour, 2 hours or never’ secondly the hotel staffs are giving us the take it or leave it attitude despite we have been charged a hefty fee for the room (more than double the usual weekend charge) Lastly we finally accepted the twin room( unwillingly) and we went up to the room there is a naked man in the room already!!!!!!!! total disaster and no apologies were given!!!! Disgraceful to this beautiful city