Zarae London
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Misleading Products, Poor Customer Service & Ignorance of UK Consumer Rights
I ordered a dress from Zarae London that looked beautiful in the advertised images, only to receive something entirely different. The colour was wrong, the stitching was faulty, and the style didn’t match the photos at all. I later discovered the images they used were taken directly from another brand’s website — incredibly misleading and unacceptable. When I raised the issue, they acknowledged the discrepancies but refused to offer a proper refund unless I paid to return the item to China — something they are legally obligated to cover under the UK Consumer Rights Act 2015. I gave them multiple opportunities to resolve this fairly, including offering options like a prepaid return label or a full refund without return, but they ignored the law and continued to push a partial refund of just 20%. Their policies do not override UK consumer law, and their disregard for it is extremely disappointing. I’ve since had to escalate this through my bank. Avoid this company. The product quality, service, and ethical standards are far below what any customer should expect.