Voyager Internet
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2 weeks ago
2 weeks ago NEW Don’t do business with voyager. Poor communication and extortionate early termination fees. There seems to be a theme in the reviews here about bad experiences with fees and invoicing. I am 28 months into a 36-month term agreement. With 8 Months left to run across three sites for a business I have now closed, Voyager want close to $2900 in Termination Fees. This is after 28 months for services I have paid for and they are no longer supplying. These fees would be the same if I cancelled after 2 or 35 months. Completely inflexible in looking to review this fee given the situation. Looking at Spark and Vodafone they have a termination fee of $199 and $299 respectively Vs Voyagers $599 for Broadband. Not sure how they justify this. The ironic thing here is that I tried to support the underdog in Voyager which has come back to bite me. It is better doing business with the bigger suppliers in future where fees are reasonable. I understand that Fees are payable in this situation but $2900 is gouging. I hope they realise that their short term opportunistic gain will be less than what they could have achieved by my continued business over the years. I will be moving my other business away from them as soon as term expires and will never move any of my other businesses to Voyager. I will also ensure my experience is shared with anyone I know that is looking for a communications provider.