Hyatt Hotels
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Dont book any hotel through Hyatt in Mexico!
Dont book any hotel through Hyatt. They Will cancel your stay and charge you if they have a busy Season! We went through an emergency landing with our flight and therefore, we were late with our check in. Hyatt Ziva Cancelled our booking, but charge us for the entire stay without even reaching out to us before cancellation and taking our Money. We ended up in Cancun airport without a place to stay or go to with our 1-year Old baby, who was sick through this 36 hour nightmare. We were going to celebrate my boyfriend 50 year birthday, but ended up with this nightmare due to Hyatt Zivas unprofessionel behaviour.