H10 Hotels
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Very little selection of food which looked and tasted awful
My husband and I stayed at the H10 Tenerife Playa Hotel, Puerto de la Cruz from 24th March - 1st April 2023, on a half board basis in a SUPERIOR ROOM (room cost extra). On arrival you can expect to be dropped off around the corner from the Hotel as it’s in a pedestrian only area. Hotel looks nice on entry, but once in the rooms you realise how badly it needs renovated. Rooms are dull and drab and very basic as is the bathroom. Our room smelled strongly of sewage. No sense reporting it, I needed a room with a shower as I’m an amputee, and this was the only one available. No tea or coffee facility, and TV only had news and one other English speaking channel called PICK? Very few British people, mostly older foreigners and not too friendly. It really goes downhill from now on I’m afraid. There’s always a queue at mealtimes. You couldn’t just walk into the dining room. A member of staff sat at the door and took your room number, wrote it on a duplicate form and you took it into the dining room. The waiter then wrote your drinks order on it and gave you back the carbon copy. The Hotel doesn’t accept cash, instead, you get a nice big bill at the end of your stay for the dining room alone as water was 2€ and coke was 3€ for the smallest bottle. After giving your room number etc., you then waited til someone came and sat you at a table. It’s no wonder there was a queue. The food was always cold, there was a microwave though. I can honestly say the food was the worst I’ve ever seen or tasted. The selection was so poor, I couldn’t believe we’d stood in a queue for it. There was only one type of soup, and there was no cold meat selection of any kind either for the time we ate there. Their sweets were worse, usually a piece of sponge cake with a strawberry topping, or the same sponge cake with an orange topping. Sometimes there was the odd chocolate doughnut thrown in. I actually stopped going to the dining room after four days. I couldn’t face it, even the thought of it made me feel sick and still does. If you have booked this Hotel you have our deepest sympathy. On a personal note, and I can honestly say this does not reflect on my review. I feel I should mention this for fear someone else could be seriously injured. On the Thursday before we were due to leave, I endured a horrific experience where I was placed on a faulty ‘POOL HOIST CHAIR’. It broke as I was lowered into the pool. Being an amputee, I could not get off the chair or out of the pool. The next day, I e-mailed and informed the Hotel about what had happened to me. I later received a phone call in my room from a Staff member who gave me the impression she was trying to make a joke of it. I’ve contacted this Hotel numerous times since I got home. They now won’t answer any of my e-mails and neither will there Insurance Company as they know I am seeking compensation. Just another example of what to expect from this chain of Hotels.