Leonardo Hotels
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Leonardo hotel - Inadequate person on duty at the desk…
I’ve stayed in Leonardo Hotel Dusseldorf city center 6 times due to treatment of my mother against cancer. Generally this is a good hotel but on Oct 8th / 21.30 lt Iwas shocked by inadequate behavior and incompetency of the desk person. On the evening of this day I intended to complete check out formalities because on next day / early morning hrs I had to join my flight. I’ve shown to the person on duty at the desk copies of bank notifications about my payments for the hotel charge, total in amount of Euro 354. This amount was deducted from my bank card However he was unable to understand the reservation / payment process and he made another reservation from my bank card in amount of Euro 354 and this amount was immediately deducted from my bank card again. It means I’ve paid a double charge Euro 708 instead of Euro 354. I’ve shared with the desk administrator all three notifications from my bank about hotel payments but he told that only his reliever at 0600 AM hrs on the next day is able to settle this issue . On my request to resolve it now due to lack of time tomorrow morning he just stopped to talk to me and then threatened to create troubles against me if I do not stop to claim back my overpaid amount Euro 354. Besides incompetency, his behavior was rude and not friendly at all. I presume that 4 stars hotel should keep more polite and competent staff on duty in the evening hrs . I’ve mailed a claim to Advantage Club administration about this case and to Leonardo hotel support team as well . I hope on their prompt response but in any case , self is a very dissappointed by a such a behavior and actions of the desk administrator. What I’ve met on Oct 8th / 2130-2200 hrs, there was a gang of one national personnel (desk administrator and a barkeeper who was called by a desk administrator) acting AGAINST the visitor, rather than a qualified personnel whose purpose is to provide a high quality service.