Firefly Car Rental
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Firefly car rental via Wizz Air with unlawful consequences
I rented my Firefly car via Wizz Air website. Neither parties disclosed that Firefly charge 100Euros after 8pm for a pick in Faro. Due to Wizz Air flight being delayed by 3 hours, I arrived after 8pm. Firefly was aware of this delay. Hertz, the owner of Firefly, pick up on all rentals after 8pm. Hertz, tried to offer me various more costly solutions. Ultimately, I had no choice but to accept the 100Euros surcharge for the late pick up which was caused by Wizz Air or lose my rental. This situation felt like a collusive effort between Wizz Air, Firefly, and Hertz to extract additional fees from customers under unavoidable circumstances. Such practices are unfair and should be transparent from the start..