Firefly Car Rental
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Deserves minus stars
If I could give less than one star I would - although maybe I can allot it to the car itself which was fine. Apart from that - this company is a complete and utter scam. Either that, or Hertz- of which it is a subsidiary - or Booking.com which I booked the car through. In any case, having looked on Booking.com for a rental car in Portugal I chose Firefly as I trusted it as affiliated with Hertz, and the price quoted was £175.88. I had also purchased insurance through Booking.com for the rental for an additional £62.69. When I got to the Firefly rental desk at the Lisbon airport the woman was extremely aggressive and rude - and proceeded to say that the Insuance I had bought was no good for them and if I wanted to be insured for the trip I would need to pay their insurance company for an extra 247 euro. Then they said the price I had paid on Booking .com for the rental was also no good - and they charged me an additional 670 euro! When I called Booking.com to complain they returned their insurance - but ignored the fact their price was incorrect. I think I will need to repeat this review for Booking.com - although they are usually fine. I just want to warn anyone about Firefly - not only because of the above but the woman at the desk was also extremely patronising and rude to me (I am an older woman and she scoffed that I would be driving alone in Portugal). Truly very rude and a horrible experience.