Landing
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AVOID at all costs
AVOID. This company will do anything to ensure they profit off of you & will do little to care about your actual experience. While the Standby Pass seems cool in theory, it’s actually a nightmare. The apartments are never clean. Used hairbrushes, fast food wrappers under the bed; dirty and used dishes. Bugs and bath tubs that back up with dirt and unusable for days because they don’t prioritize maintenance. The worst part, though, is their “customer service.” Every rep you talk to will tell you a different story. They all have different rules and will mess up your reservations because they do not understand how their company works. On top of that, you are forced to call customer service because you can do very little yourself on the actual app. If you want to submit a ticket via the app, you are forced to call — that is if you can even find a customer support number. The entire experience is honestly a true nightmare and it’s actually cheaper to book Airbnbs because there is so little availability with their standby program you will have to pay for expensive nights somewhere else after you’ve been bumped every week with no options left in the area. I honestly wanted to love this program, but it is by far the biggest waste of money and headache I’ve had. Avoid at all costs.