Warner Leisure Hotels
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No compassion or customer skills at all!
My husband and I booked Nidd Hall for a 5 day visit and then Bodelwyddan Castle for a 5 day visit the following week, Nidd hall was great had a fantastic time but unfortunately the day before Bodelwyddan castle my sister passed away suddenly so obviously heartbroken and unable to go. My husband called to ask if we could transfer our holiday to a later date due to these heartbreaking circumstances and was told not possible. To make matters worse at the end of the phone call the woman said "I HOPE YOUR SISTER FEELS BETTER". Clearly wasnt even listening and wasnt willing to show any empathy or compassion to their customers. My husband then sent an email of complaint this was almost 4 weeks ago and have heard nothing back. Looking at other reviews i can see a clear pattern of Warner Hotels prioritising greed for money! We don't even want a refund we just wanted the holiday moved. Shame on you