Affinity Water
Read all reviews for Affinity Water →
Terrible service (or lack of it)
If you can avoid this company, do so. I had a call Monday saying they had to check my meter that's situated in the pavement. I was told I needed to be at home and agreed a 8am - 12 noon slot today. I received a confirmatory text on Monday and one Tuesday. Wednesday when the technician should have arrived - guess what? No technician. On phoning Affinity I was told there was no booking, despite my telling them the date and time of their confirmations. All told, I lost over five hours of my time today and they had the nerve to say I had to make another 4 hour appointment! Even when I insisted on the first 8am appointment (how hard can that be?), I only got it down to 2 hours. All this because they want to check the meter, not me. The company's attitude was unprofessional and complacent. As a customer I expect service from their customer service, not indifference and platitudes. Terrible, terrible company