Cedric

Sep 8, 2025

A cheque deposit shouldn’t feel like a marathon

I’ve been a loyal Lloyds customer for 32 years and always relied on the mobile app to manage my day-to-day banking. Until recently, it was straightforward and reliable. Unfortunately, the most recent update has made things significantly worse. Logging in now takes far too long, with authentication screens that hang or fail to load. Cheque deposits, which were once simple, have become a real headache. Overall the app feels slower, less intuitive, and less reliable than before. For customers, speed and ease of use are critical. The update seems to have prioritised design changes over functionality, and the result is an app that actively makes banking harder. I really hope Lloyds listens to customer feedback and invests in fixing these issues quickly. Reliable mobile banking isn’t optional—it’s essential.