Aegean Airlines
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Awful airline, terrible staff, AVOID!
Paid for ComfortFlex with Aegean as we have a decent amount of luggage, still they weighed our hand luggage and we were 4kg over. They asked whether we wanted to pay or swap things around after already taking away our checked luggage which left us with limited options. We shuffled personal items around and returned to then be told we would have to pay €16 which didn’t make any sense but as it was a small amount we agreed and then later found out they had charged €60 to our card!! Spoke to the check-in staff once we noticed this and they denied that they told us €16 despite two of us hearing this amount. No apologies, they blamed us for having too much luggage, frankly did not give damn - absolutely awful customer service. You may as well fly with RyanAir as Aegean just charges more and offers a worse service than RyanAir.