Reiss
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Don't buy thinking their clothes or shoes are built to last!
I bought a pair of shoes a few years ago from Reiss. I thought I'd splash out and buy a really nice pair of heels to wear to a wedding and then keep for 'best'. There is unfortunately NO keeping for best! The the soles have literally disintegrated. I have worn them a maximum 6 times in about 3 years and the soles have cracked, with big lumps of the sole falling off. I emailed Reiss to ask for an explanation (very clearly stating I didn't expect a refund as they were 3 years old) just to be fobbed off with 20% off my next purchase - they can bloody well keep their 20% off! I won't be buying from them again! If I'd have wanted a pair of throw away one hit wonders I'd have gone to New Look (no offence New look!). When you're paying £200 you expect them to last! Update - thank you Reiss for your explanation of why my shoe sole’s disintegrated after only 6 wears. Their response was that this was down to ‘wear and tear’. Well, there you have it everyone, not built to last! Update number 2: Timpsons - the shoe repair people just called BS on the ‘wear and tear’ theory. ‘There’s no way that’s wear and tear love!’ He stated. He can’t repair them so in the bin they go!