Jo J

Nov 10, 2022

Failed to pick up within the original time frame quoted

Booked a courier to take urgent docs to a meeting, paid online, smooth process - was told PRIOR to paying that collection would be within 60 mins once paid (1.13pm). I called (1.49pm) to see how long collection would be and was told, within another 60 mins - meaning it wouldn't be delivered on time. Called to cancel (2.02pm) and was told pick up would then be in 25 mins (T&Cs state 50% refund AFTER a driver has been assigned, and it's funny how the driver was assigned immediately after paying?!?). I get the impression it's a small 1/2-man company relying on a network of sub-contracted drivers who may or may not pick up a job (on time), might be OK to use these people for non-time specific or urgent jobs but not for something important. We're disputing the charge and definitely won't be using them again. Also - the cost of the service went up twice after the original quote! Apparently due to 'London charges' - maybe factor these into the original cost especially when you know where the end destination is! Alarms bells.... Update 14/11: They've offered me a discount on a future booking. They really didn't read my review thoroughly.