KEDMA
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I am extremely disappointed with Kedma.a…
I am extremely disappointed with Kedma cosmetics customer service. I bought the anti-aging serum CINDERELLA EFFECT and it came the anti aging serum antioxidant instead. The first couple of times that I talked with their customer service they said that the product was the right one. I texted again saying that I wanted the Cinderella effect and not the antioxidant and they said that they couldn't send me the Cinderella effect because the formula was changed and they were the same product. And so I asked to return what I had and have a refund this went throughout the entire month of February until last week beginning of March where after a couple of emails, for open chats in their website someone finally sent me a return label but unfortunately I don't have the product that I bought in the first place. With that being said, I will never going to buy anything from cadma anymore first because customer service wasn't at my service as a customer second because they lie to me saying that the product was unavailable and they had changed the recipe or the ingredients and no one was able to explain to me why, third if the Cinderella effect product isn't available anymore take away from the website and all your social media. If you go to kedma cosmetics Instagram account They have a advertisement for the Cinderella effect serum so I don't know what the deal is.