Amber Electric
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No transparency, no customer support.
Atrocious experience with this company. Besides getting charged over $100/day for usage in a 4 hour window on a day we were barely home. Amber has absolutely no customer support what so ever. When you try to contact them, you get a lovely message from their founder about how due to the increased demand, they’re only able to answer emergency enquiries and that you should visit their website and leave a message so they can get back to you.. but this should only last another few weeks at most. — this message has been there since January, nothing has improved and last time I left a message it took 4 weeks to get a call back. This is an absolute dumpster fire of a company and a class action lawsuit waiting to happen. There is no welcome pack, no disclosure of pricing and terms of sign up - such as, the smart meter installed, will be configured for demand surge pricing, the cost of which nearly doubles your bill and results in absolutely no savings on your bill. You have to go through the awfully ambiguous FAQ pages your self to understand what the fees are. On the FAQ page, you may find some bs about “surge pricing occurs a handful of times a year… last 2 weeks, nearly every day had periods in the mornings and afternoon where you’re charged insane $20/Kwh. Before you sign up, do your research, there are absolutely no saving to be found with Amber, just an atrocious experience. Stay away from this organisation.