Sears Home Services
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MOST HORRIBLE CUSTOMER SERVICE.
Literally, the MOST HORRIBLE CUSTOMER SERVICE. I was trying to get a fridge repaired for tenants. The technician was scheduled to come out and I left special instructions with the AI. They did not call my office nor the tenant. The technician marked the appointment as missed. I LITERALLY LEFT SPECIAL INSTRUCTIONS. Just say your department doesn't have funds and doesn't have the capacity for service at all. I would not have wasted my time in the first place. I would have scheduled a different company who is capable. This department does not allow people to speak to anyone but AI agents. There are no live agents! I never had the most frustrating experience until today.
5 found helpful