Sixt
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Bogus damage fee
I’ve rented from Sixt in 4 European countries. They have always had great customer service, user-friendly website, great availability of vehicles and a low price. Most recently in Italy, Sixt contacted me afterward with a damage claim on the vehicle I rented. Their email contained a report which had pictures of the vehicle with severe damage to half of the right-front fender. This damage did not exist when I returned the vehicle as neither the in-person Sixt rep nor I noticed it (the damage is the picture is so severe that we could not have missed it). The Sixt report is also signed by a female whereas a male rep assisted with the return process. I disputed the damage claim with Sixt. Their response said they cannot trust their customers to tell the truth and without pictures as proof, they assume customers are lying to them. They have threatened a lawsuit against me. Beware of renting from Sixt. There is a reason their prices are so low. They will charge you 4x the rental fee later on phony damage claim. Read other online reviews as they do this with a lot of Americans renting vehicles in Europe.