TopCar
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Impressed after a difficult start
Rocky start that got better. After understanding the 700 euro deposit scheme , which I thought unusual , I went to collect my car . The car I was offered was extremely dented and I insisted they change it . This was done without any issues . The Citroen we were offered had a few dents which weren’t noted on the rental agreement and we were told to video . The petrol was nearly on empty , which we took a photo of , and we were informed that we needed to return the car like for like in petrol terms ( a difficult thing to do as you know where you stand when you receive a car full of petrol it is easy to return it full ) So after 10 days enjoying the lovely little Citroen car we returned it 13/10/24 at 10 am . I offered to show the video we originally took to show that no new damage had occurred . This was not necessary , the member of staff checked the car and petrol ( no idea how they new the petrol level or condition of car as nothing was noted on the original rental agreement ) Any way , I was informed that all was good and my deposit would be returned in full . Just to pacify my worry’s I took a photo of the petrol level and a full video of the returned car . I was amazed to discover the following morning 14/10/24 at 8am that the full 700 euros was back in my account . WOW !!!!! I used a WISE card/app ( you get no charges and market fx rates )to make my deposit as you can hold funds in any currency . So I paid 700 euros and received 700 euros back . This wont be the case if you use a credit card as I estimate with extra charges and FX rates will cost you a further between £50 and £100 . So once you understand how Topcar operate , and stand firm on the quality of the car they offer you , they were excellent value for money and returned the deposit speedily ( under 24 hours and I returned the car on a Sunday ! ) So well done Topcar , I will definitely use you again and recommend you , though the 700 euro deposit scheme maybe a challenge for some people .