Reiss
Read all reviews for Reiss →
Another review
Here I am, back again, after placing couple more orders - maybe I'm just a sucker for punishment. Joke aside, REISS can be good, when everything goes well. I like the brand, the designs and the quality (I haven't had much issue with quality as some people here). Also, REISS seems to stay away from identity politics, which is the vice of many brands nowadays. But here comes the bad: - Ordering from Australia still a bizarre experience. You pay VAT in UK and then you pay duties over AUD$1000 (just how?). Another thing that occurred to me is returning big ticket items. You have to pay not only the return postage, but if AusPost looses it, you get only $100 back (unless you've coughed up another $30-40 in insurance). That is one expensive return, and REISS not giving free returns on large orders is not good enough. - Pricing is still nonsense for Australian customers. You pay much more compared to UK. Also, the recent sale (albeit great) had some items heavily reduced, but some have been on sale at the same price for 2 years. - In stock/not in stock still a problem (and I see others have noticed as well). The 'pre-order' notification is pure rubbish. - My order placed on July the 5th (tie, sneakers and shirt) arrived looking like it fell out of a van and got run over by a semi.Also, there was a dirty tissue inside. Naturally, I returned it. I don't know the order no. since you don't get that in an e-mail, nor your account on REISS website. Apparently, REISS has 3 stores in Australia plus David Jones department store chains (the current stock in David Jones is rubbish, please look it up). So, it is a mistery why the stock has to come from UK. The refund process is OK aside from expensive logistics as I pointed above. Customer service is doing their best, by I think whoever manages the whole customer experience is clueless. Sizing can also be very odd here. If you weigh more than 95-100kg, you can forget about wearing REISS. Some items, though, are unusually large despite being 'slim' or 'regular'. Anyway, just another update. I expect another courtesy generic reply, but nothing will change.