TestnGo Services
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I would not use this company again
I would not use this company again. We recently spent in excess of £300 for Fit to Fly PCR Tests for an organised work trip abroad. It wasn't that clear upon purchasing the test that you had to fill in a form to request a test booking reference number. It also didn't make it clear that the e-mail address assigned to the order could not be changed in the future. Cue a panicked afternoon for me, requesting and waiting for 8 TBR numbers. On the instant chat, TBR numbers started pinging through to me, with nobody's names attached to them. The chat representative then said to me that I could use any TBR number for any booking! The TBR's then started coming through on e-mail, and each TBR was unique to each booking number. When I looked again the TBR number was simply the order number with a 0 at the end! Since the order number is printed on the front of the bag, that is hardly the most secure method of creating a TBR number! There are several things you need to add to your website; 1 - make it clear upon booking that you need to request this TBR number, maybe a pop up window alerting the buyer to this 2 - make it clear that the buyer should be putting in the e-mail for the person they are buying the test for. All this would take is to put in an extra box at time of purchase with the persons name and e-mail address 3 - Make the TBR numbers more secure or unique to that booking number for security and to make sure the tests aren't mixed up, if there is a large group. One of my attendees didn't receive their PCR test and has had to make their own arrangements so I've requested a refund as you have failed to deliver the product purchased. Absolutely terrible company.