Sears Home Services
Read all reviews for Sears Home Services →
THIS SERVICE IS A SCAM - STAY AWAY!!!
We actually paid for this service for a number of years, and then our refrigerator broke THREE MONTHS AGO. These folks no longer have the staffing to service the accounts they have, and when you try to reach out to them, there is no way to talk to them on the phone or email them directly. Your only alternative is to use the chat and have a superficial chat with somebody in another country. At the end of your superficial chat, they try to sell you more of their services! This is a scam at this point. When there is an effort to collect money for services that can’t be provided, it is a scam. We have had two scheduled appointments where no technician has showed up. All they do is keep postponing these appointments via automatic email after we have stayed home all day to be present for the appointment. Their game is to keep postponing appointments until the extended warranty period we’ve paid for has expired. And that phone number ending in 4663 that they keep giving out in their replies to these bad reviews as a way of getting in touch with them: That number is just a bot! Don’t let them fool you, they have no intention of doing better by any of us. This is just a money grab. Our next stop is the Attorney General’s office; if you are reading this, and this has happened to you as well, please reach out to us. It’s time for a class action suit. This is a scam. SEARS: Want to see this review improved for the better? All you have to do is come fix our refrigerator! Don’t send a sappy reply to this review stating that you’re going to actually answer the phone this time. Just come repair the refrigerator!