Kam A

Aug 28, 2025

Waste of Time and Terrible Service

I placed an order for Mounjaro through Superdrug and found the whole process very frustrating. There were long delays in getting doctor approval. I had to my order up and waited over an hour before speaking to someone, and in the end, my order was rejected, even though my BMI and weight clearly met the criteria. From my experience, Superdrug’s approval process doesn’t seem to take different body types into account, and it feels as though this isn’t considered fairly, yet all body types should be. They'll likely respond to my review, stating as they are an online doctor service, we have to follow stricter guidelines. Well, in that case just decline at the point of ordering if you aren't willing to prescribe to those in the overweight BMI category. What makes it worse is that I still haven’t received my money back. The payment was only pre-authorised and should have been released back to my bank account within a few days, but that hasn’t happened. It’s stressful enough managing treatment without having to chase refunds and face inconsistent approval standards. Superdrug needs to improve both their approach and their processes if it want people to trust this service.